Arena 8 — Privacy Policy
Last updated: 9 August 2026
Arena 8 is a ranked competitive padel platform operating in Dubai, United Arab Emirates. This policy explains what we collect, why we collect it, and what you can do about it.
We have written this in plain language. If anything is unclear, write to us at support@arena8.app.
Who we are
Arena 8 is operated from Dubai, United Arab Emirates. Contact: support@arena8.app
What we collect
INFORMATION YOU GIVE US
Your email address. From your Google account or your Apple account when you sign in with one of those, or entered directly if you sign up with email. We use it to identify your account and to contact you about your sessions.
If you sign in with Apple and choose to hide your email, Apple gives us a relay address instead of your real one. Our emails still reach you, and we never see your actual address.
Your phone number. Collected when you set up your profile. We use it to reach you about sessions you have booked, and to contact you if something goes wrong on the day.
Your display name. Shown to other players in arenas you join, on the leaderboard, and in match history.
Your profile photo. This is not shown to other players. It exists so club staff can confirm that the person arriving is the person who claimed the seat. It is stored encrypted and you can remove it at any time.
Your playing preferences. The zones you are willing to play in, the days and times you are available, your preferred side of the court, and how many sessions a week you want.
INFORMATION COLLECTED AS YOU PLAY
Match results. Scores from every game, your placement in each session, and who you played with and against.
Your rating and tier. Calculated from your results. Your exact rating is not shown to you or to anyone else.
Coin transactions. Every Arena Coin you earn, spend, are refunded, or are charged as a penalty.
Check-in records. When you arrive at a club and check in for a session.
Notifications sent to you, and whether you read them.
INFORMATION COLLECTED AUTOMATICALLY
Location, at check-in only. When you check in at a club, the app asks for your device location once to confirm you are at the venue. We compare it to the club's coordinates and record whether you were present. We do not track your location at any other time, and we do not store a history of where you have been.
You can refuse location access. Check-in will then require confirmation another way.
Technical information. Your IP address and basic device information, recorded as part of normal server operation and used to keep the service secure.
Why we collect it
We do not sell your data. We do not share it with advertisers. We do not use it to build profiles for anyone other than you.
What other players can see
Other players in your arena can see your display name, your avatar, your tier, and your results in sessions you played together. They can see your head-to-head record against them.
They cannot see your email, your phone number, your photo, your exact rating, your coin balance, or your availability schedule.
Who else sees your data
We use a small number of services to run Arena 8. Each sees only what it needs.
Google handles sign-in if you use Google. Apple handles sign-in if you use Apple. Each provider's own privacy policy applies to that part.
Supabase hosts our database and stores profile photos. Data is held on their infrastructure in Singapore.
Replit hosts the application.
Resend sends transactional emails such as verification codes and password resets.
Apple, once the app is available on the App Store, delivers push notifications to Apple devices.
Padel clubs you play at see your display name, your photo and your attendance, so staff can confirm who is arriving. They do not receive your email, phone number or any other personal detail unless you give it to them directly.
We may disclose information if required to by law.
How long we keep it
While your account is open, we keep your information so the service works.
If you delete your account, we remove your email, phone number, display name, profile photo and avatar permanently.
Your past match results stay in other players' records, with your name replaced. This is deliberate. A session you played was also played by seven other people, and deleting your results would corrupt their history and the season standings. The remaining records cannot be traced back to you.
Financial records in the coin ledger are retained as required for accounting purposes.
Your rights
Under UAE data protection law you can:
- —See what we hold about you. Write to support@arena8.app.
- —Correct it. You can change your display name and phone number in the app yourself. For your email, write to us.
- —Delete your account. Go to your profile, scroll to the bottom, and tap Delete my account. This is permanent and cannot be undone.
- —Object to how we use it. Write to us and tell us what you object to.
We will respond within a reasonable time.
Notifications
Arena 8 sends notifications about summons, session reminders, check-in windows, results and coin activity. These are how the product works: a session you cannot be told about is a session you will miss.
You control notification permission through your device settings. If you turn notifications off, the app will still work but you will miss time-sensitive messages and may incur no-show penalties as a result.
Security
Passwords are hashed and never stored in readable form. Profile photos are encrypted before storage. Connections to the app are encrypted in transit.
No system is perfectly secure. If we become aware of a breach affecting your data, we will tell you.
Changes to this policy
If we change this policy in a way that matters, we will tell you in the app before it takes effect. The date at the top always shows the current version.
Contact
Questions about your data, or anything in this policy: support@arena8.app